ABOUT KIXIN
Services Introduction
User-Centric Operational Service System and Global Warehousing and Logistics Network
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1-To-1 AdviserA dedicated 1-to- customer service install adviser willkeep in touch with you via email or WhatsApp. Any questions…
Priority shippingThe dispatch of your order will take priority overotherorders and will usually be dispatched within 24hours(working days) With dedicated customer service totrack your order andlogistics status in real-time.
01 Delivery In 48hWe will arrange delivery in the order of payment and you will receive your KIXIN Ebike within 48 hours (working days) of delivery.Additional Notes:
Orders placed before 12:00 noon (GMT+8) will be shipped the same day from the warehouse.
Orders placed after 12:00 noon (GMT+8) will be shipped the next daynfor example, if you place an order at 1:00 p.m.on 12 0ctober, your order will be shipped on 13 October.
No deliveries on weekends, if you place your order between 12:00 noon on Friday and Sunday, the order will be shipped onMonday.(GMT+8)
02 After-Sale At EaseOverseas warehouse: One-stop services including product shipping, after-sales maintenance, and quality control
KIXIN has local warehouses in Germany, UK and Poland, so whether your car needs a tune-up, a repair or a flat tyre, engineers can help you solve it quickly.
Orders placed before 12:00 noon (GMT+8) will be shipped the same day from the warehouse.
Provide repair addressProvide repair address
WARRANTY1 year full product warranty
Provide accessoriesAdditional accessories will be provided for
replacement when bulk orders are shipped from China
Online guidanceOnline guidance on how to repair or replace
